COVID-19: Key Things To Know
We are delighted that all areas of our inn are fully open and would like to say a big thank you for all the support you have shown us.
Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.
We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.
Other key things you might want to know in relation to how we are currently operating are:
Book With Confidence
You can book with confidence knowing that we offer free cancellations on all fully-flex rates up until 10:00am on the day prior to arrival should things change and no pre-payment is required on booking.
Here is a one-page guide to extra safety measures we have in place.
We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make North Lakes safe for our team and guests.
AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.
We are providing all our team members with the option of wearing a face covering or visor should they choose to wear one. Whilst it is no longer a legal requirement for our guests to wear a face-covering in public areas we ask that you continue to respect others personal space and wear a face-covering where you feel necessary i.e. in busy areas.
Do I need to pre-pay for my room on booking?
We require credit card details when you book our fully-flex rate but only to secure your booking. We do not ask for full payment up front. Payment for your stay and any extras you have taken whilst you are with us will be required when you check out and not before.
Can I cancel my booking if things change?
Yes - whilst we really hope that you won't need to cancel your booking, on our fully-flexible rate, as long as you cancel your booking before 10:00am on the day before you’re due to arrive, there will be no charge. If you do need to cancel simply give us a call on 01768 773135.
Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
When is check in?
When is check out?
Is there luggage storage?
Unfortunately, no, we do not have the storage space to hold luggage before check-in or after check-out.
Do you have travel cots/Z-beds available? Do you charge for it?
Yes, we have a limited supply and there is no charge.
Is there disabled access?
The doors in to the main building are double doors with 2 steps; The bar and dining room are on one level; There is a disabled public toilet with an alarm on the ground floor; Lighting throughout is ‘atmospheric’ – but many tables are close to the window with increased natural daylight.
Are pets allowed?
Charged at £15.00 per room (will be added to your bill on check-in), per stay some of our rooms include a cushion and water bowl for your four-legged friend too – so your dog can enjoy a relaxing break in The Lakes with you. Just let us know when you book your stay and we’ll do our best to accommodate – in fact, just let us know if there’s anything we can do at all as we’re passionate about doing everything we can to make your stay memorable.
Is car parking available?
We don't have car parking at the inn - but you'll find directions to closest car park here.
Enter Keswick via the A66 (from Penrith) or the A591 (from Kendal). Follow Penrith Road towards the town up a small hill towards a crossroads. Continue over a pedestrian crossing and take the second turning on the right. You will see Otley Road car park on your right. It’s just a 3 minute walk to The Royal Oak at Keswick from here.
Do you have a cycle storage room?
No, we do not have onsite storage for bicycles at the property.
What are the bar’s opening times?
The bar opens from 10.00am to 11.00pm Monday to Saturday, 10:00am until 10:30pm on Sunday.
What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
What is the Advanced Purchase Cancellation Policy?
Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.
Some frequently asked questions below.
If you’re still unsure then simply give us a call or email us with your query.