What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
What is the Advance Purchase Cancellation policy?
Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
When is check in?
When is check out?
Do you have travel cots/Z-beds available? Do you charge for it?
Yes, we have a limited supply and there is no charge.
What are the bar’s opening times?
The bar opens from 10.00am to 11.00pm Monday to Saturday, 10:00am until 10:30pm on Sunday.
Is car parking available?
We don't have car parking at the inn - but you'll find directions to closest car park here.
Enter Keswick via the A66 (from Penrith) or the A591 (from Kendal). Follow Penrith Road towards the town up a small hill towards a crossroads. Continue over a pedestrian crossing and take the second turning on the right. You will see Otley Road car park on your right. It’s just a 3 minute walk to The Royal Oak at Keswick from here.
Are pets allowed?
Charged at £15.00 per room, per stay some of our rooms include a cushion and water bowl for your four-legged friend too – so your dog can enjoy a relaxing break in The Lakes with you. Just let us know when you book your stay and we’ll do our best to accommodate – in fact, just let us know if there’s anything we can do at all as we’re passionate about doing everything we can to make your stay memorable.
Is there disabled access?
The doors in to the main building are double doors with 2 steps; The bar and dining room are on one level; There is a disabled public toilet with an alarm on the ground floor; Lighting throughout is ‘atmospheric’ – but many tables are close to the window with increased natural daylight.
Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.